Refund & Return Policy

At Meriya.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Items marked as non-returnable for hygiene or safety reasons

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and provide a suitable resolution.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider

Original shipping fees are generally non-refundable unless the return is due to our error.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped
  • The product is defective

We recommend using a trackable shipping service for returns.

6. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your payment provider or credit card company
  3. Processing times may vary between financial institutions

If you still need assistance, contact our support team.

8. Contact Information

For refund or return requests, please contact us:

Meriya.shop
 Email: support@meriya.shop
Phone: +49 50606574

Address:
Kirchhellener Str. 68
46145 Oberhausen
Germany

Shopping Cart